Question 1

What is VirtIQ and what services do you offer?

Accepted Answer

VirtIQ is an AI-focused agency that provides a range of services including AI Agents, AI Automation, AI Outreach, Meta Ads, and Website Development. We help businesses leverage artificial intelligence to improve their operations and customer engagement.

Question 2

How can AI benefit my business?

Accepted Answer

AI can benefit your business in multiple ways: automating repetitive tasks, providing 24/7 customer service and sales through chatbots, optimizing marketing campaigns, analyzing data for better decision-making, and personalizing customer experiences at scale.

Question 3

Where does the Chatbot get its information from?

Accepted Answer

The Chatbot retrieves information from a dedicated knowledge base, which can include documents, web pages, and other sources that you choose to provide. This ensures the answers are accurate and specific to your business.

Question 4

Do I get access to analytics and the conversations?

Accepted Answer

Yes! You will have full access to a custom analytics dashboard, where you can view detailed statistics and insights about chatbot usage and conversations.

Question 5

Can the Chatbot handle multiple languages?

Accepted Answer

Yes, the Chatbot is capable of handling multiple languages, allowing you to support customers in both Danish, English, and many other languages.

Question 6

Is the Chatbot and other services GDPR compliant?

Accepted Answer

Absolutely. All stored data and information comply with GDPR regulations, and any user data can be deleted upon request, ensuring full privacy and security for your customers.

Question 7

I'm worried the Chatbot will make weird replies. How does it handle that?

Accepted Answer

The Chatbot is designed to respond only based on the information in your knowledge base, so it won’t generate random or irrelevant answers. This keeps communication consistent and trustworthy.

Question 8

What happens if the Chatbot can't answer a question?

Accepted Answer

If the Chatbot can’t answer a question, it will prompt the user to provide their contact information and automatically notify your customer support team with a transcript of the conversation. You also have the option to handle and respond to customer queries directly within the Chatbot widget.

Question 9

What is the process of implementing AI solutions?

Accepted Answer

Our implementation process involves: 1) Introductory meeting to understand your needs and what you are looking to solve, 2) Strategy development and goal setting, 3) Development and customization, 4) Testing and optimization of the service, 5) Deployment and integration, 6) Ongoing support, maintenance and optimization.

Question 10

How long does it take to implement your AI solutions?

Accepted Answer

Implementation time varies depending on the complexity of the solution and your specific requirements. We usually deliver even complex AI solutions within the same week of starting our collaboration. Our goal is always to deliver as fast as possible while not neglecting on the quality. We'll provide a detailed timeline during our first meetings.

Question 11

Do you offer ongoing support after implementation?

Accepted Answer

Yes if you have chosen the Pro or Enterprise plan, we will provide comprehensive ongoing support including monitoring, maintenance, updates, and optimization of your AI solutions. The exact scope of work following the implementation of our AI soluations will be agreed upon on the initial calls.

Question 12

How do you ensure data security and privacy?

Accepted Answer

Security is our top priority. We use encryption, secure storage, and comply with privacy laws to protect your data at every step. All our solutions follow industry best practices.

Question 13

Where do I sign up to your newsletter?

Accepted Answer

You can sign up for our newsletter to receive the latest insights on AI, technology, and digital transformation. Click the button below to subscribe.

Frequently Asked Questions